Company knowledge base with AI search
Find the right answer without searching folders or repeatedly interrupting experienced colleagues.
Discuss your task in 15 minutesWhat changes in daily work
Employees can find current instructions and templates more easily. New colleagues get up to speed, while experienced staff spend less time answering the same questions.
When it helps
Instructions are spread across folders and chats, and different versions contradict each other. Employees need to find a particular colleague to complete ordinary tasks. When that person leaves, knowledge may leave with them.
Organise the information before adding AI
Collect relevant documents, remove obvious duplicates, identify outdated content and assign owners. Define who can read and update each area. If procedures are undocumented or contradictory, clarify them with the responsible person first.
What we build
Configure search across company instructions, templates and documents. AI helps locate the relevant passage and draft an answer, while employees can open its source. Restrict access by role: protected documents must not appear in answers to unauthorised users.
An example question
An employee asks, “How do I arrange a return for this order?” The system finds the current procedure, lists the steps and points to the template. If conditions are ambiguous, it refers the question to its owner. This is an illustrative scenario, not a client case.
Keeping the knowledge useful
Test familiar situations, missing information and access restrictions. Define how documents are updated. Repeated questions and unsuccessful searches reveal which instructions need clarification or expansion.
What you receive
- Organised documents with owners and update rules.
- Search and answers linking to sources the employee is allowed to access.
- Tests of common questions and a procedure for missing answers.
Related resources
Automate without replacing every business system
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